Frequently Asked Questions
What types of artwork are available at Artful Astronaut?
Artful Astronaut offers a diverse range of original artwork, including illustrations, paintings, and digital art. We focus on creative expression across multiple styles to bring unique pieces to any collection.
When will my order be completed?
Please allow 5-7 business days to pack and ship your order
What if I purchased faster shipping?
Upgraded shipping is for USPS to process your package faster! We will still be completing your order within 5-7 business days, however we will do our best to prioritize sending your order out sooner.
I got an email that my order was completed but I can't find a tracking number
Most sticker orders without upgraded shipping will be sent in an envelope with first class mail which unfortunately does not have tracking. Please allow 10 business days for USPS to deliver the envelope.
Can I cancel my order?
For shop purchases, I accept cancellations as long as the order has not been shipped. For commissions, I accept cancellations if I have not started the project, but if the project has been started, you will be expected to pay a portion of the price depending on how much work has been completed.
Are your stickers waterproof?
All glossy versions of the stickers are waterproof. Most matte styles are not waterproof, but any exceptions to this are noted in item descriptions.
My order is marked as delivered but I still haven't received it. What should I do?
USPS occasionally marks some orders as "delivered" but then don't actually deliver it until a few days later. Please wait at least 4 business days to see if they deliver anything. If not, please contact me so we can resolve the issue together!
I need my item by a certain date. Will it arrive in time?
Please let me know if there is a deadline for your item to arrive. I can discuss options with you!
Is there a way to buy things from you in person?
Yes! I do attend craft fairs and vendor events in southeastern Massachusetts. I put any information about where you can find me in my newsletter.